Refund Policy & Purchase Protection

Website Design, Development & Marketing Services

Website Design, Website Development, Mobile Application Development, Digital Marketing, Branding, Graphic Design, Marketing Collateral, Consulting, and other professional services advertised on our website are considered custom digital services.

Due to the nature of these services being electronic, virtual, and customized for each client, refunds cannot be issued after services have been delivered.

• Services may be cancelled up to 3 days before the scheduled delivery date.
• Once services have been delivered, completed, or substantially performed, no refunds will be issued.
• Partial work already completed may not be eligible for refund.
• Custom design and development projects are non-refundable after delivery.

Online Classes & Training Programs

Customers enrolled in monthly subscription-based classes may cancel their subscription at any time by contacting our support team.

• Cancellation requests must be submitted before the next renewal date.
• Cancellation requests submitted within 48 hours of renewal may still be accepted.
• No refunds will be issued after the renewal period has passed.
• Subscriptions will continue to renew until cancelled.

To cancel a subscription, email: info@avidleyservices.com

Software Licenses & Digital Product Refunds

We guarantee the authenticity of every software license and product key sold through our platform.

Because our products are digitally delivered software licenses, return eligibility differs from physical goods.

• Refund requests must be submitted within 14 days of purchase.
• The product must not have been activated, redeemed, or used.
• Invalid or non-working product keys qualify for replacement or refund.
• Unused antivirus subscriptions may qualify for refund.

Non-Returnable Products

For security and licensing reasons, the following products cannot be returned or refunded once delivered or activated:

• Activated or redeemed software licenses.
• Activated antivirus subscriptions.
• Electronic Software Downloads (ESD).
• Gift cards or store credit.
• Products that have been altered, misused, or publicly shared.

Refund Processing

• Approved refunds are issued to the original payment method.
• Processing generally takes 3–5 business days.
• Store credit purchases will be refunded as store credit.
• Bank processing times may vary.

100% Activation Guarantee

Every software license sold includes our Activation Guarantee.

• If your product key fails to activate, contact support.
• We will verify the license immediately.
• Eligible customers will receive either a replacement key or a full refund.
• No unnecessary delays or complicated procedures.

Regional Restrictions

Certain software licenses may be region-specific.

If a purchased key cannot be activated because of regional restrictions, we may provide either:

• A compatible replacement license.
• A full refund where appropriate.

Technical Support

Before requesting a refund, we encourage customers to contact our support team. Many software-related issues can be resolved quickly.

• Installation assistance.
• Activation troubleshooting.
• Compatibility support.
• License verification.

Fraud & Abuse Prevention

To protect our customers and business partners, we reserve the right to deny refund requests that show evidence of:

• Fraudulent activity.
• Repeated abuse of refund policies.
• Intentional misuse of software licenses.
• Violation of our Terms of Use.

How To Request A Refund

To request a refund, replacement, or support assistance, please contact:

Authorized Reseller Notice

Avidley is an authorized reseller of Norton and Trend Micro security products.

All product names, trademarks, logos, and brands are the property of their respective owners and are used solely for identification purposes.

While Avidley is authorized to sell Norton and Trend Micro products, Avidley is not owned, operated, or directly affiliated with NortonLifeLock Inc. or Trend Micro Incorporated beyond its reseller authorization agreements.

Product information, pricing, and promotions offered on this website are provided by Avidley and may differ from those available directly from the respective manufacturers.